Zobrazeno 1 - 1
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Publikováno v:
Journal of the Korean Operations Research and Management Science Society. 41:1-19
While previous studies on service failures mainly focused on general services, this study examines the effects of failed financial services on the psychological process and behavioral responses of consumers. The important factors of financial service
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7fb547424daf7a9d7c3340c5323e8cda
https://doi.org/10.7737/jkorms.2016.41.1.001
https://doi.org/10.7737/jkorms.2016.41.1.001
