Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Hulda Karen Gudmundsdottir"'
Autor:
Valdimar Sigurdsson, Nils Magne Larsen, Hulda Karen Gudmundsdottir, Mohammed Hussen Alemu, R. G. Vishnu Menon, Asle Fagerstrøm
Publikováno v:
Journal of Innovation & Knowledge, Vol 6, Iss 4, Pp 257-267 (2021)
Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social
Externí odkaz:
https://doaj.org/article/97893aadda7a4f27b46b5f9f1c40c4eb
Autor:
Hulda Karen Gudmundsdottir, Nils Magne Larsen, Asle Fagerstrøm, Valdimar Sigurdsson, R. G. Vishnu Menon, Mohammed Hussen Alemu
Publikováno v:
Journal of Innovation & Knowledge, Vol 6, Iss 4, Pp 257-267 (2021)
Sigurdsson, V, Larsen, N M, Gudmundsdottir, H K, Alemu, M H, Menon, R G V & Fagerstrøm, A 2021, ' Social media : Where customers air their troubles—How to respond to them? ', Journal of Innovation and Knowledge, vol. 6, no. 4, pp. 257-267 . https://doi.org/10.1016/j.jik.2021.07.001
Sigurdsson, V, Larsen, N M, Gudmundsdottir, H K, Alemu, M H, Menon, R G V & Fagerstrøm, A 2021, ' Social media : Where customers air their troubles—How to respond to them? ', Journal of Innovation and Knowledge, vol. 6, no. 4, pp. 257-267 . https://doi.org/10.1016/j.jik.2021.07.001
Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::36a5f94f7e66093371df1181f49d087f
http://www.sciencedirect.com/science/article/pii/S2444569X21000329
http://www.sciencedirect.com/science/article/pii/S2444569X21000329