Zobrazeno 1 - 3
of 3
pro vyhledávání: '"Hoang, Thi Kim Quy"'
Publikováno v:
Management Decision, 2024, Vol. 62, Issue 11, pp. 3659-3680.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/MD-01-2023-0101
Publikováno v:
Journal of Organizational Effectiveness: People and Performance.
PurposeThe present study aims to explore the linkages among transformational leadership, workplace spirituality and frontline employee (FLE) service recovery performance in the aviation service industry. The resilience of individuals was taken as a m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::dee37b125e212dc7832b828e3d7cc03e
https://doi.org/10.1108/joepp-11-2022-0346
https://doi.org/10.1108/joepp-11-2022-0346
Publikováno v:
International Journal of Culture, Tourism and Hospitality Research. 15:509-521
Purpose This research aims to investigate the effect of personal values on customer satisfaction and whether positive experiences lead to positive word of mouth (WOM) about the luxury hotel service from the Confucian perspective. Design/methodology/a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::674a4c766b9484a40a54965f51473266
https://doi.org/10.1108/ijcthr-09-2020-0216
https://doi.org/10.1108/ijcthr-09-2020-0216