The perception of excellence within the luxury hotel industry

Autor: Aguilera Bermúdez, Javier, Herrero Faura, Álvaro

Publikováno v: RECERCAT (Dipòsit de la Recerca de Catalunya)
Recercat: Dipósit de la Recerca de Catalunya
Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Recercat. Dipósit de la Recerca de Catalunya
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How to deliver excellence service has always been one of the main goals to businesses. Hence, the main purpose of this degree thesis is to explore the different factors that affect customer perceptions of excellence within the luxury hotel industry.

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::8975b684730b5ff4a147d3c25375dfd4
http://hdl.handle.net/2072/445255