Zobrazeno 1 - 6
of 6
pro vyhledávání: '"Henna M Leino"'
Publikováno v:
Marketing Theory. 22:519-538
Current understandings of emotional value focus on integral affects that are directly related to present judgements and choices. This neglects recent research on the complexity of affect and dismisses affects triggered by situations, events, or perso
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::07ec2b3190b0c74d536301de4ef05b69
https://doi.org/10.1177/14705931221099314
https://doi.org/10.1177/14705931221099314
Publikováno v:
Journal of Services Marketing. 35:692-705
Purpose Secondary customers often experience secondary vulnerabilities that manifest in family-centred transformative services as other- and self-related customer needs. Yet, a relational perspective on primary and secondary customers’ needs is lac
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::da43995ea292c381b8662d875bd0330b
https://doi.org/10.1108/jsm-07-2020-0305
https://doi.org/10.1108/jsm-07-2020-0305
Autonomy or Security? Core Value Trade-Offs and Spillovers in Servicescapes for Vulnerable Customers
Publikováno v:
Journal of Service Research. 25:9-28
This study deepens knowledge on the implementation of core values in servicescapes by analyzing how core value trade-offs and spillovers occur within servicescapes and how vulnerable stakeholders cope with them. We use an explorative approach and dra
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::43cb1fb94dc26c39acf8652b088db50b
https://doi.org/10.1177/10946705211012472
https://doi.org/10.1177/10946705211012472
Publikováno v:
Journal of clinical nursingREFERENCES.
The purpose of this study is to explore how the concept of 'feeling at home' manifests in nursing home environments and influences the transformational potential of such homes-servicescapes where customers experience vital conjunctures.Recent researc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ddd3adc00c414af0524a5c499927fb70
https://pubmed.ncbi.nlm.nih.gov/35679129
https://pubmed.ncbi.nlm.nih.gov/35679129
Autor:
Henna M. Leino
Publikováno v:
Journal of Services Marketing. 31:760-770
Purpose The purpose of this paper is to increase understanding of the status, vulnerability and needs of the health-care and nursing service customers’ (hereafter, care service customers’) loved ones. Design/methodology/approach The position and
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f0b867821f1afb38332541729bbf495b
https://doi.org/10.1108/jsm-05-2016-0199
https://doi.org/10.1108/jsm-05-2016-0199
Autor:
Ahokas Ira, Husu Pauliina, Henna M. Leino, Saarimaa Riikka, Tokola Kari, Vähä-Ypyä Henri, Sandberg Birgitta, Vasankari Tommi, Tapio Petri
Publikováno v:
University of Turku
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::2d42a9e7f936d44802224d8e6dfdc8ce
https://www.turku.fi/sites/default/files/atoms/files/tutkimuskatsauksia_6-2022.pdf
https://www.turku.fi/sites/default/files/atoms/files/tutkimuskatsauksia_6-2022.pdf
