Zobrazeno 1 - 5
of 5
pro vyhledávání: '"Henkens, Bieke"'
Autor:
Henkens, Bieke1 (AUTHOR) bieke.henkens@ugent.be, Verleye, Katrien1 (AUTHOR), Larivière, Bart1,2 (AUTHOR), Perks, Helen3 (AUTHOR)
Publikováno v:
Journal of Service Research. Nov2023, Vol. 26 Issue 4, p521-541. 21p.
Autor:
Abboud, Liliane, As'ad, Nabila, Bilstein, Nicola, Costers, Annelies, Henkens, Bieke, Verleye, Katrien
Publikováno v:
Journal of Service Management, 2020, Vol. 32, Issue 4, pp. 533-559.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-04-2020-0099
Publikováno v:
In International Journal of Research in Marketing June 2021 38(2):425-447
Publikováno v:
International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS), Abstract
Service organizations increasingly embrace smart products – i.e. physical products enhanced by digital components – in high-touch services because of their potential to improve service delivery processes in which human actors are involved (e.g. M
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______330::21404a7af194659304ddace0c97f2cd4
https://biblio.ugent.be/publication/01H3F31NGHD8ZDW9CAF5ZZ0QA8/file/01H3F34YMSS1A884D7JNP5X97C
https://biblio.ugent.be/publication/01H3F31NGHD8ZDW9CAF5ZZ0QA8/file/01H3F34YMSS1A884D7JNP5X97C
Supplemental Material for Pathways to Service System Smartness for Firms by Bieke Henkens, Katrien Verleye, Bart Larivière, and Helen Perks in Journal of Service Research
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d8b44f3787503407bbc573d01c9ea23c