Výsledky vyhledávání - "Hendra N. Tawas"

IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: THE EFFECT ON PATIENT SAFETY CULTURE, SERVICE QUALITY, AND ITS IMPACT ON PATIENT SATISFACTION AND PRIVATE HOSPITAL PERFORMANCE IN MANADO CITY

Autor: Paulus Kindangen, Hendra N. Tawas, Jessy Jousina Pondaag, Jacky Sigfried Beatrix Sumarauw

Publikováno v: Archives of Business Research. 9:44-58

The purpose of this research is to determine the effect of implementation of Total Quality Management (TQM) on patient safety culture, service quality, patient satisfaction, and hospital performance. This research conducted in private hospitals in Ma

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::072fb933270c85d8f108a2b1366d1b51
https://doi.org/10.14738/abr.97.9847

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Revisiting the determinants of local government performance

Autor: Herman Karamoy, David P. E. Saerang, Frida Magda Sumual, Hendra N. Tawas

Publikováno v: Accounting, Vol 7, Iss 7, Pp 1751-1756 (2021)

This present study intends to analyze the factors affecting the performance of the local government of North Sulawesi. The population of this study includes the members of the Regional People’s Representative Assembly and the leaders of Regional Ap

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c00faa05b1772d7e1f06b95e14ec1f1e
http://www.growingscience.com/ac/Vol7/ac_2021_106.pdf

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PENGARUH PERCEIVED VALUE, BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT SEBAGAI VARIABEL MEDIASI (STUDI PADA PELANGAN INDIHOME PT. TELKOM MANADO)

Autor: Silvya L. Mandey, Hendra N. Tawas, Amriah Amir

Publikováno v: JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi).; Vol 7, No 3 (2020): JMBI UNSRAT Volume 7 Nomor 3

The study aims to analyze the effect of Perceived Value and Brand Image on Customer Loyalty with Customer Engagement as a Mediation Variable for Indihome Customers at PT. Telkom Manado. The population of this research were Indihome customers in Manad

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::84fffb1624b076395cd1682bad6bb718
https://doi.org/10.35794/jmbi.v7i3.31526

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