Zobrazeno 1 - 10
of 15
pro vyhledávání: '"Hannif, ZN"'
Autor:
Hannif, ZN, Lee, AJ
While call centres have grown exponentially in Australia over the past two decades, there is a paucity of Australian research on the training and career development experiences of call centre employees. Even more underexplored, is the impact of these
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::9f9ea21d76c33c1316f407d789bd2684
https://hdl.handle.net/10453/26409
https://hdl.handle.net/10453/26409
In terms of service work, teams tend to be more prevalent in call centres than in other service industries. While the literature highlights key debates surrounding the use of teams in call centres, most of it is drawn from studies on large call centr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::6189784f1e7f044b3c4bab8c13dab159
https://hdl.handle.net/10453/27359
https://hdl.handle.net/10453/27359
Changes in employment environments within Australia and New Zealand due to globalisation have resulted in certain groups of workers congregating at the periphery of the labour market. Precarious work is typically located in tedious or hazardous posit
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::94671b41a6cd0d09cdb56d3576cd812f
https://hdl.handle.net/10453/23316
https://hdl.handle.net/10453/23316
By the mid-1990s child and youth labour was pronounced by both the International Labour Organisation (ILO) and United Nations Children's Fund (UNICEF) to be one of the dominant issues of our time (UNICEF 1997, ILO 1998, 1999, 2006). Meanwhile, the Wo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::5f0d86ec4b5af7d0d9e2efb4b7edab23
https://hdl.handle.net/10453/17864
https://hdl.handle.net/10453/17864
Autor:
Hannif, ZN, Vo, A
The aim of this paper is to determine the relationship between job functions, which cover three interrelated concepts: job content, job variety, and job autonomy, and the quality of work life (QWL). The two case studies GovCo and ServCo differ signif
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::6b4573613804f9bf9683422283c5142a
https://hdl.handle.net/10453/18942
https://hdl.handle.net/10453/18942
In the organisational context, high-trust relations can be seen as both conducive to and an indicator of a positive and productive workplace climate. Since their emergence, call centres have been criticised in the literature for poor people managemen
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::4c718588f2bad6f2880c6247e58fcc8d
https://hdl.handle.net/10453/23315
https://hdl.handle.net/10453/23315
Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT together with the internal restructuring of organisations, to reduce costs and to achieve efficiencies. E
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::ad23f90240323df1fcf3bc1ef54a4b99
https://hdl.handle.net/10453/15841
https://hdl.handle.net/10453/15841
Call centres now represent an emerging business activity across the developed and developing world. This paper explores the forms of employee voice being utilised in Australian call centres and the issues on which employees have a voice over. The pap
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______363::0bcd2c705c533022e3cbb0b922a02aa9
https://hdl.handle.net/10453/31716
https://hdl.handle.net/10453/31716