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pro vyhledávání: '"Hanna Rissanen"'
Autor:
Hanna Rissanen, Ossi-Matti Laaksamo
Publikováno v:
Kuntoutus
Publikováno v:
International Journal of Human Resources Development and Management. 13:259
It is important that companies consider their products and services, as well as new ideas concerning them, from the customer’s viewpoint. We assert that simple empathising exercises can, when facilitated skilfully, help companies in this pursuit. T