Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Hana Šuster Erjavec"'
Publikováno v:
Journal of Business Economics and Management, Vol 17, Iss 5 (2016)
The relationship between customer satisfaction, customer loyalty and their antecedents, service output quality, quality of staff, corporate image, and price perception, is examined in the context of three service industries: use of the highway infras
Externí odkaz:
https://doaj.org/article/2be5ff337b4b4be89b5021496ddc0628
Publikováno v:
Journal of Business Economics and Management, Vol 17, Iss 5 (2016)
Journal of Business Economics and Management; Vol 17 No 5 (2016); 810-823
Journal of Business Economics and Management; Vol 17 No 5 (2016); 810-823
The relationship between customer satisfaction, customer loyalty and their antecedents, service output quality, quality of staff, corporate image, and price perception, is examined in the context of three service industries: use of the highway infras
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9155e3b2274e508e177435784ee3ca10
https://journals.vgtu.lt/index.php/JBEM/article/view/2270
https://journals.vgtu.lt/index.php/JBEM/article/view/2270
Autor:
Hana Šuster Erjavec
Publikováno v:
Journal of Accounting and Management
Volume IV
Issue 1
Volume IV
Issue 1
The relationship between customer satisfaction and customer loyalty has been studied in different industries across various geographical settings. Nevertheless the results of empirical studies in banking sector seem to be some hove controversial. The
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______951::59f6eee2eaadbaf6a61024fb4141e7ea
https://hrcak.srce.hr/143427
https://hrcak.srce.hr/143427
Autor:
Hana Šuster Erjavec
Publikováno v:
Our Economy, Journal of Contemporary Issues in Economics and Business. 58
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f34009c4e72c3aa867363fe9ca688cfd
https://doi.org/10.7549/ourecon.2012.3-4.06
https://doi.org/10.7549/ourecon.2012.3-4.06