Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Hajer Zorgati"'
Publikováno v:
Problems and Perspectives in Management, Vol 19, Iss 3, Pp 298-308 (2021)
This study aims to investigate the quality management of public transportation services in the Tunisian context during the COVID-19 outbreak. The empirical study was based on the conjoint analysis approach. The sample collected is composed of 250 ind
Externí odkaz:
https://doaj.org/article/98c95573d209406abbbc6ba4533b15e9
Publikováno v:
The TQM Journal.
PurposeThe purpose of this research is to analyze the reciprocal relation between total quality management (TQM) and innovation (product innovation and process innovation) and their impact on operational and financial performance.Design/methodology/a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7be4591eedc6adf665f5189fa6305b5e
https://doi.org/10.1108/tqm-01-2021-0019
https://doi.org/10.1108/tqm-01-2021-0019
Autor:
Lassâad Lakhal, Hajer Zorgati
Publikováno v:
Revue Française de Gestion Industrielle. 28:43-55
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7a75f460aa490185877aeeecec009302
https://doi.org/10.53102/2009.28.04.768
https://doi.org/10.53102/2009.28.04.768
Autor:
Hajer Zorgati
Publikováno v:
La Revue des Sciences de Gestion. 229:103
Cet article a pour but de montrer l’importance des actions de fidelisation clients des GMST. Pour ce faire, une etude empirique aupres de 140 clients a ete realisee. L’analyse typologique nous a permis de classer les interviewes en cinq groupes d
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b28cbf829d6ec7e8f569bf17bc9a129d
https://doi.org/10.3917/rsg.229.0103
https://doi.org/10.3917/rsg.229.0103