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Autor:
SARA BENALI, HASNAA GABER
Publikováno v:
Revue Internationale du Marketing et Management Stratégique, Vol 3, Iss 3, Pp 46-60 (2021)
Aujourd'hui, les consommateurs modernes s'attendent à une politique de retour souple qui leur permet des retours rapides et faciles. Toutefois, cette indulgence ouvre la porte aux clients déviants qui abusent de la flexibilité de la politique de r
Externí odkaz:
https://doaj.org/article/99a6d2b501e041faaa36fea6625315c0
Autor:
Hasnaa Gaber, Ikrame Masrhouni
Publikováno v:
Advanced Trends in ICT for Innovative Business Management ISBN: 9781003028932
Advanced Trends in ICT for Innovative Business Management
Advanced Trends in ICT for Innovative Business Management
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::94efe720f53c5c8ed4b33bf39cf734b4
https://doi.org/10.1201/9781003028932-18
https://doi.org/10.1201/9781003028932-18
Autor:
Siham Jabraoui, Hasnaa Gaber
Publikováno v:
Studies of Applied Economics. 38
Can we consider customer culture as a prerequisite for the CRM success? This is the core proposition of this research, which aims to study customer culture as a determining variable in CRM projects on one hand, and to analyze the impact of these proj