Zobrazeno 1 - 5
of 5
pro vyhledávání: '"Höykinpuro, Ritva"'
Autor:
Ropo, Arja, Höykinpuro, Ritva
Publikováno v:
Journal of Organizational Change Management, 2017, Vol. 30, Issue 3, pp. 357-366.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOCM-10-2016-0208
Publikováno v:
Managing Service Quality: An International Journal, 2011, Vol. 21, Issue 4, pp. 331-349.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/09604521111146234
Autor:
Höykinpuro, Ritva, Yrjölä, Mika
Publikováno v:
Hospitality & Society; Mar2020, Vol. 10 Issue 1, p23-41, 19p
Autor:
Höykinpuro, Ritva
The study concerns service management, and specifically the action service firms take with regard to customer dissatisfaction, customer complaints and complaining customers in high touch services. Customer dissatisfaction, customer complaints and com
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______1593::9a064f8014a37e627cf2c4307f07079b
http://hdl.handle.net/10227/386
http://hdl.handle.net/10227/386
Autor:
HöYkinpuro, Ritva1 ritva.hoykinpuro@uta.fi, Ropo, Arja1
Publikováno v:
Journal of Organizational Change Management. 2014, Vol. 27 Issue 5, p780-792. 12p.