Zobrazeno 1 - 3
of 3
pro vyhledávání: '"Hélder Pires Ferreira"'
Publikováno v:
Tourism & Management Studies, Vol 11, Iss 1, Pp 164-172 (2015)
This study was based on the identification of critical success factors (CSFs) that maximise customer satisfaction, as well as an analysis of customers’ degree of satisfaction and the importance that they attach to CSFs. For this purpose, 225 cus
Externí odkaz:
https://doaj.org/article/adde364fc7ff45acb79e6110c9800fbd
Publikováno v:
Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
ResearcherID
Tourism & Management Studies v.11 n.1 2015
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Agência para a Sociedade do Conhecimento (UMIC)-FCT-Sociedade da Informação
Redalyc
Tourism & Management Studies, Vol 11, Iss 1, Pp 164-172 (2015)
Tourism & Management Studies, Volume: 11, Issue: 1, Pages: 164-172, Published: 31 JAN 2015
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
ResearcherID
Tourism & Management Studies v.11 n.1 2015
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Agência para a Sociedade do Conhecimento (UMIC)-FCT-Sociedade da Informação
Redalyc
Tourism & Management Studies, Vol 11, Iss 1, Pp 164-172 (2015)
Tourism & Management Studies, Volume: 11, Issue: 1, Pages: 164-172, Published: 31 JAN 2015
This study was based on the identification of critical success factors (CSFs) that maximise customer satisfaction, as well as an analysis of customers’ degree of satisfaction and the importance that they attach to CSFs. For this purpose, 225 custom
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::98593460029c4a3e2ce68dc24afa5ab0
http://hdl.handle.net/10198/16893
http://hdl.handle.net/10198/16893
With this study, we intended to implement a management tool to assess the degree of importance and performance of the Critical Success Factors (CSF), from the customers' perspective. For this purpose, it was used the Importance vs. Performance Matrix
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5e080c3f97811985fa546551bb64afca
http://hdl.handle.net/10198/15403
http://hdl.handle.net/10198/15403