A QUALITATIVE ANALYSIS: SERVICE QUALITY AND CUSTOMER SATISFACTION OF BNI SELF-SERVICE OPENING ACCOUNT (BNI SONIC)

Autor: Rambing, Maria, Mangantar, Maryam, Gunawan, Emilia

Publikováno v: Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi; Vol 10, No 1 (2022): JE. Vol 10 No 1 (2022); 944-952

Service quality is the process when the service has already delivered to the consumer and also generally refers to a customer's comparison of service expectations. Customer satisfaction and service quality is inter-related. Service quality and custom

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=ejournunsrat::b1af90996657e2916bf2607afbe79668
https://ejournal.unsrat.ac.id/index.php/emba/article/view/38524

THE INFLUENCE OF MANADO GENERATION-Z’S PERCEPTION AND ATTITUDE TOWARD THE PURCHASE INTENTION ON LIFE INSURANCE

Autor: Sendow, Inry R., Mangantar, Maryam, Gunawan, Emilia

Publikováno v: Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi; Vol 10, No 1 (2022): JE. Vol 10 No 1 (2022); 162-171

The idea of life insurance act as safety net during different times, especially during unprecedented times such as pandemic makes life insurance even more important. The existence of life insurance now has been looked by gen-Z which usually associate

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=ejournunsrat::fe1ad29aad2e3085d4d8145c4c8f4867
https://ejournal.unsrat.ac.id/index.php/emba/article/view/37676

PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN GEPREK BENSU DI KOTA MANADO PADA MASA PANDEMI COVID-19

Autor: Malonda, Elsa K., Massie, James D. D., Gunawan, Emilia

Publikováno v: Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi; Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021); 1198-1207

Penelitian ini bertujuan untuk mengetahui : 1. Pengaruh Harga dan Kualitas Pelayanan Terhadap Keputusan Pembelian Pelanggan Geprek Bensu Manado, 2. Pengaruh Harga Terhadap Keputusan Pembelian Pelanggan Geprek Bensu Manado, 3. Pengaruh Kualitas Pelaya

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=ejournunsrat::edd9ade48f6904f538a0c6d37b3d6ee6
https://ejournal.unsrat.ac.id/index.php/emba/article/view/37305

PERAN INOVASI PRODUK DAN ORIENTASI PASAR DALAM MENCAPAI KEUNGGULAN KOMPETITIF UMKM (STUDI PADA USAHA SAMBAL ROA DI KOTA MANADO)

Autor: Saerang, Regina T., Wangke, Shinta J. C., Gunawan, Emilia M.

Publikováno v: Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi; Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021); 1093-1101

Ikan roa merupakan komoditas keunggulan Sulawesi Utara. Ikan roa asap sering diolah menjadi sambal roa yang digemari khususnya di Kota Manado. Usaha kuliner yang bersifat home industry sedang berkembang pesat saat ini. Banyaknya usaha rumah tangga ya

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=ejournunsrat::98ed8b3ba072485a628333621a747c93
https://ejournal.unsrat.ac.id/index.php/emba/article/view/37083

THE INFLUENCE OF LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE AT CENTURY SUPERMARKET TOMOHON

Autor: Gerungai, Gabriela G. V., Saerang, David P. E., Gunawan, Emilia M.

Publikováno v: Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi; Vol 9, No 4 (2021): JE. Vol 9 No 4 (2021); 741-750

Leaders are expected to use a leadership style, communication skills, and their knowledge of interpersonal and team dynamics to create an appropriate quality of work life for their employee in the workplace. A leadership style is a combination of a l

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=ejournunsrat::57ce4d7b75c45d99790ba2dca1b7bd11
https://ejournal.unsrat.ac.id/index.php/emba/article/view/36589