Use of customer satisfaction measurements to drive improvements.

Autor: Birch-Jensen, A.¹ (AUTHOR) andrea.birch-jensen@chalmers.se, Gremyr, I.¹ (AUTHOR), Hallencreutz, J.² (AUTHOR), Rönnbäck, Å.³ (AUTHOR)

Publikováno v: Total Quality Management & Business Excellence. Apr2020, Vol. 31 Issue 5/6, p569-582. 14p.

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Proceedings of the 14th annual conference of INEBRIA

Autor: Holloway, A.S., Ferguson, J., Landale, S., Cariola, L., Newbury-Birch, D., Flynn, A., Knight, J.R., Sherritt, L., Harris, S.K., O’Donnell, A.J., Kaner, E., Hanratty, B., Loree, A.M., Yonkers, K.A., Ondersma, S.J., Gilstead-Hayden, K., Martino, S., Adam, A., Schwartz, R.P., Wu, L.-T., Subramaniam, G., Sharma, G., McNeely, J., Berman, A.H., Kolaas, K., Petersén, E., Bendtsen, P., Hedman, E., Linderoth, C., Müssener, U., Sinadinovic, K., Spak, F., Gremyr, I., Thurang, A., Mitchell, A.M., Finnell, D., Savage, C.L., Mahmoud, K.F., Riordan, B.C., Conner, T.S., Flett, J.A.M., Scarf, D., McRee, B., Vendetti, J., Gallucci, K.S., Robaina, K., Clark, B.J., Jones, J., Reed, K.D., Hodapp, R.M., Douglas, I., Burnham, E.L., Aagaard, L., Cook, P.F, Harris, B.R., Yu, J., Wolff, M., Rogers, M., Barbosa, C., Wedehase, B.J., Dunlap, L.J., Mitchell, S.G., Dusek, K.A., Gryczynski, J., Kirk, A.S., Oros, M.T., Hosler, C., O’Grady, K.E., Brown, B.S., Angus, C., Sherborne, S., Gillespie, D., Meier, P., Brennan, A., de Vargas, D., Soares, J., Castelblanco, D., Doran, K.M., Wittman, I., Shelley, D., Rotrosen, J., Gelberg, L., Edelman, E.J., Maisto, S.A., Hansen, N.B., Cutter, C.J., Deng, Y., Dziura, J., Fiellin, L.E., O’Connor, P.G., Bedimo, R., Gibert, C., Marconi, V.C., Rimland, D., Rodriguez-Barradas, M.C., Simberkoff, M.S., Justice, A.C., Bryant, K.J., Fiellin, D.A., Giles, E.L., Coulton, S., Deluca, P., Drummond, C., Howel, D., McColl, E., McGovern, R., Scott, S., Stamp, E., Sumnall, H., Vale, L., Alabani, V., Atkinson, A., Boniface, S., Frankham, J., Gilvarry, E., Hendrie, N., Howe, N., McGeechan, G.J., Ramsey, A., Stanley, G., Clephane, J., Gardiner, D., Holmes, J., Martin, N., Shevills, C., Soutar, M., Chi, F.W., Weisner, C., Ross, T.B., Mertens, J., Sterling, S.A., Shorter, G.W., Heather, N., Bray, J., Cohen, H.A., McPherson, T.L., Adam, C., López-Pelayo, H., Gual, A., Segura-Garcia, L., Colom, J., Ornelas, I.J., Doyle, S., Donovan, D., Duran, B., Torres, V., Gaume, J., Grazioli, V., Fortini, C., Paroz, S., Bertholet, N., Daeppen, J.-B., Satterfield, J.M., Gregorich, S., Alvarado, N.J., Muñoz, R., Kulieva, G., Vijayaraghavan, M., Cunningham, J.A., Díaz, E., Palacio-Vieira, J., Godinho, A., Kushir, V., O’Brien, K.H.M., Aguinaldo, L.D., Sellers, C.M., Spirito, A., Chang, G., Blake-Lamb, T., LaFave, L.R.A., Thies, K.M., Pepin, A.L., Sprangers, K.E., Bradley, M., Jorgensen, S., Catano, N.A., Murray, A.R., Schachter, D., Andersen, R.M., Rey, G.N., Vahidi, M., Rico, M.W., Baumeister, S.E., Johansson, M., Sinadinovic, C., Hermansson, U., Andreasson, S., O’Grady, M.A., Kapoor, S., Akkari, C., Bernal, C., Pappacena, K., Morley, J., Auerbach, M., Neighbors, C.J., Kwon, N., Conigliaro, J., Morgenstern, J., Magill, M., Apodaca, T.R., Borsari, B., Hoadley, A., Scott Tonigan, J., Moyers, T., Fitzgerald, N.M., Schölin, L., Barticevic, N., Zuzulich, S., Poblete, F., Norambuena, P., Sacco, P., Ting, L., Beaulieu, M., Wallace, P.G., Andrews, M., Daley, K., Shenker, D., Gallagher, L., Watson, R., Weaver, T., Bruguera, P., Oliveras, C., Gavotti, C., Barrio, P., Braddick, F., Miquel, L., Suárez, M., Bruguera, C., Brown, R.L., Capell, J.W., Paul Moberg, D., Maslowsky, J., Saunders, L.A., McCormack, R.P., Scheidell, J., Gonzalez, M., Bauroth, S., Liu, W., Lindsay, D.L., Lincoln, P., Hagle, H., Wallhed Finn, S., Hammarberg, A., Andréasson, S., King, S.E., Vargo, R., Kameg, B.N., Acquavita, S.P., Van Loon, R.A., Smith, R., Brehm, B.J., Diers, T., Kim, K., Barker, A., Jones, A.L., Skinner, A.C., Hinman, A., Svikis, D.S., Thacker, C.L., Resnicow, K., Beatty, J.R., Janisse, J., Puder, K., Bakshi, A.-S., Milward, J.M., Kimergard, A., Garnett, C.V., Crane, D., Brown, J., West, R., Michie, S., Rosendahl, I., Andersson, C., Gajecki, M., Blankers, M., Donoghue, K., Lynch, E., Maconochie, I., Phillips, C., Pockett, R., Phillips, T., Patton, R., Russell, I., Strang, J., Stewart, M.T., Quinn, A.E., Brolin, M., Evans, B., Horgan, C.M., Liu, J., McCree, F., Kanovsky, D., Oberlander, T., Zhang, H., Hamlin, B., Saunders, R., Barton, M.B., Scholle, S.H., Santora, P., Bhatt, C., Ahmed, K., Hodgkin, D., Gao, W., Merrick, E.L., Drebing, C.E., Larson, M.J., Sharma, M., Petry, N.M., Saitz, R., Weisner, C.M., Young-Wolff, K.C., Lu, W.Y., Blosnich, J.R., Lehavot, K., Glass, J.E., Williams, E.C., Bensley, K.M., Chan, G., Dombrowski, J., Fortney, J., Rubinsky, A.D., Lapham, G.T., Forray, A., Olmstead, T.A., Gilstad-Hayden, K., Kershaw, T., Dillon, P., Weaver, M.F., Grekin, E.R., Ellis, J.D., McGoron, L.

Publikováno v: Addiction Science & Clinical Practice, Vol 12, Iss S1, Pp 1-24 (2017)
Addiction Science & Clinical Practice

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmc_dedup___::47798b557b16c120852bbfd674cdbc04
http://link.springer.com/article/10.1186/s13722-017-0087-8

The relationships between enablers and results in excellence models: learnings from Italy and Sweden

Autor: Raharjo, Hendry, GUGLIELMETTI MUGION, ROBERTA, Eriksson, H, Gremyr I, DI PIETRO, LAURA, RENZI, Maria Francesca

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______3668::a873ee1b5dcea8dbd87a7b714f4ea524
https://hdl.handle.net/11590/183504

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