Zobrazeno 1 - 10
of 23
pro vyhledávání: '"Giuseppe Catenazzo"'
Autor:
Giuseppe Catenazzo, Marcel Paulssen
Publikováno v:
International Journal of Quality & Reliability Management.
PurposeThis study investigates two moderators of the effects of manufacturers' recovery efforts following a product defect on customers' perceptions of product quality: the severity of the product defect and whether the recovery efforts were covered
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::170d6936426fd777029129e6238c6d81
https://doi.org/10.1108/ijqrm-10-2021-0352
https://doi.org/10.1108/ijqrm-10-2021-0352
Autor:
Giuseppe Catenazzo
Publikováno v:
Anatolia. :1-3
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1bdef9d2c27bff9c02282f86365fdb95
https://doi.org/10.1080/13032917.2022.2119593
https://doi.org/10.1080/13032917.2022.2119593
In the landscape of security, safety, and risk management, businesses grapple with challenges that extend beyond traditional financial considerations. The identification, analysis, and control of risks are pivotal elements for a business's sustainabi
Autor:
Giuseppe Catenazzo
In the modern hospitality industry, it is critical to understand travelers'needs and wants for businesses to survive and remain competitive. Further study on understanding travelers'motivations is essential in this field. Cases on Traveler Preference
Services make most of the value in developed economies. In knowledge-based (credence) services, during each transaction, clients look for transmission of value through advice, information, knowledge, or counselling. Providers and clients interact dur
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9df30eca6e019a18bb73e2bc7109097b
https://doi.org/10.4018/978-1-7998-5886-7.ch001
https://doi.org/10.4018/978-1-7998-5886-7.ch001
Autor:
Giuseppe Catenazzo
During the pandemic, transportation industries have heavily suffered from the overall lack of passengers. A substantial share of employees have has been laid-off, and others have turned to different industries. As mass vaccinations begin worldwide, m
Publikováno v:
Management of Environmental Quality: An International Journal. 21:845-861
PurposeThe aim of this paper is to identify the impact of two Canton Geneva pedagogical tools devised to sensibilise the local population to sustainable development issues.Design/methodology/approachThe survey attempts to verify individuals' awarenes
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9c51fe8f0ca28828de66fa7297cfa216
https://doi.org/10.1108/14777831011077682
https://doi.org/10.1108/14777831011077682
Autor:
Giuseppe Catenazzo, Emmanuel Fragnière
Publikováno v:
Journal of Service Science and Management. :272-280
Airline commissions’ cuts and the use of Internet for bookings have severely affected traditional (physical) travel agencies. To survive, travel agents are redesigning their job as to become travel consultants. However, customers seem not to be wil
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a1787188e5c8272a6c683203954a94d5
https://doi.org/10.4236/jssm.2010.32034
https://doi.org/10.4236/jssm.2010.32034
In this paper, we present the results of a survey we conducted to unveil the perceptions on accounting services of managing directors of very small enterprises (VSEs) in Canton Geneva, Switzerland. 153 out of a random sample of 1,018 company director
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9f02e91186474f25abb46697474b0a45
http://doc.rero.ch/record/232563/files/Fragniere_Catenazzo_2014_Satisfaction_pricing.pdf
http://doc.rero.ch/record/232563/files/Fragniere_Catenazzo_2014_Satisfaction_pricing.pdf