Health service improvement using positive patient feedback: Systematic scoping review.

Autor: Rebecca Lloyd, James Munro, Kerry Evans, Amy Gaskin-Williams, Ada Hui, Mark Pearson, Mike Slade, Yasuhiro Kotera, Giskin Day, Joanne Loughlin-Ridley, Clare Enston, Stefan Rennick-Egglestone

Publikováno v: PLoS ONE, Vol 18, Iss 10, p e0275045 (2023)

BackgroundHealthcare services regularly receive patient feedback, most of which is positive. Empirical studies suggest that health services can use positive feedback to create patient benefit. Our aim was to map all available empirical evidence for h

Externí odkaz: https://doaj.org/article/a30541eca8294383aad810a3fe3636c4

Health service improvement using positive patient feedback: systematic review and change model

Autor: Rebecca Lloyd, James Munro, Kerry Evans, Amy Gaskin-Williams, Ada Hui, Mark Pearson, Mike Slade, Yasuhiro Kotera, Giskin Day, Joanne Loughlin-Ridley, Clare Enston, Stefan Rennick-Egglestone

BackgroundPatients, families, and communities regularly provide feedback about care and treatment received from healthcare services, most of which is positive. The aim of this review was to examine how positive feedback creates change within healthca

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::4e710448e4f82c061284799f482364f4
https://doi.org/10.1101/2022.09.10.22279800

An Outbreak of Appreciation:A discursive analysis of tweets of gratitude expressed to the National Health Service at the outset of the COVID-19 pandemic

Autor: Glenn Robert, Giskin Day, Kathleen Leedham-Green, Anne Marie Rafferty

Publikováno v: Day, G, Robert, G, Leedham-Green, K & Rafferty, A M 2021, ' An Outbreak of Appreciation : A discursive analysis of tweets of gratitude expressed to the National Health Service at the outset of the COVID-19 pandemic ', Health expectations : an international journal of public participation in health care and health policy . https://doi.org/10.1111/hex.13359
Health Expectations : An International Journal of Public Participation in Health Care and Health Policy
Health Expectations, Vol 25, Iss 1, Pp 149-162 (2022)

Background: The early stages of the coronavirus disease 2019 pandemic prompted unprecedented displays of gratitude to healthcare workers. In the United Kingdom, gratitude was a hotly debated topic in public discourse, catalysing compelling displays o

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4c4166ec0b756247046f398f7b26b386
https://kclpure.kcl.ac.uk/ws/files/159806738/daygratitude2021.pdf

Encountering Pain: Hearing, seeing, speaking

Autor: Satendra Singh, Giskin Day, Amanda Williams, Deborah Padfield

What is persistent pain? How do we communicate pain, not only in words but in visual images and gesture? How do we respond to the pain of another, and can we do it better? Can explaining how pain works help us handle it? This unique compilation of vo

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::363e38bb509a98e1a8ad11b2984db4ea
https://doi.org/10.14324/111.9781787352636

Enhancing relational care through expressions of gratitude: insights from a historical case study of almoner-patient correspondence

Autor: Giskin Day

Publikováno v: Medical Humanities

This paper considers insights for contemporary medical practice from an archival study of gratitude in letters exchanged between almoners at London’s Brompton Hospital and patients treated at the Hospital’s tuberculosis sanatorium in Frimley. In

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8d08375a789ea2ce0c9e17ecd5954f3f
http://hdl.handle.net/10044/1/82469