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pro vyhledávání: '"Gijs Fannes"'
Autor:
Gijs Fannes, An‐Sofie Claeys
Publikováno v:
The Handbook of Crisis Communication. :357-371
Autor:
Gijs Fannes, An-Sofie Claeys
Publikováno v:
Journal of Language and Social Psychology. 42:3-30
This study examines how both the content (i.e., denial vs. apology) and the verb voice (i.e., active voice vs. passive voice) of a crisis response affect the public's perception of crisis responsibility and, subsequently, the reputation of an organiz
Autor:
Gijs Fannes, An-Sofie Claeys
Publikováno v:
Public Relations Review. 48:102183
Publikováno v:
Public Relations Review. 48:102150
Publikováno v:
Journal of Nonverbal Behavior. 42:441-460
© 2018, Springer Science+Business Media, LLC, part of Springer Nature. When a chief executive officer or spokesperson responds to an organizational crisis, he or she communicates not only with verbal cues but also visual and vocal cues. While most r