Zobrazeno 1 - 10
of 77
pro vyhledávání: '"Giampaolo Viglia"'
Publikováno v:
European Journal of Management and Business Economics, Vol 27, Iss 2, Pp 126-128 (2018)
Externí odkaz:
https://doaj.org/article/5e0168ecbd3d4d6690174a129d8986af
Publikováno v:
The Service Industries Journal. 43:125-133
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::22c7c219646a48f510a913e221362979
https://doi.org/10.1080/02642069.2023.2185934
https://doi.org/10.1080/02642069.2023.2185934
Dashed expectations in service experiences. Effects of robots human-likeness on customers’ responses
Publikováno v:
European Journal of Marketing. 57:957-986
Purpose There is growing interest in the use of human-like social robots, able to undertake complex tasks whilst building consumer engagement. However, further exploration is needed on the optimal level of humanoid appearance for service robots. In p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a19eab7bb77d193aece04f1dcb5f5cdf
https://doi.org/10.1108/ejm-03-2021-0220
https://doi.org/10.1108/ejm-03-2021-0220
Publikováno v:
Industrial Marketing Management. 109:232-244
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2ed973bd6bd2e629f05019fbd49540de
https://doi.org/10.1016/j.indmarman.2023.02.002
https://doi.org/10.1016/j.indmarman.2023.02.002
Publikováno v:
Journal of Advertising Research. 62:62-86
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e739af19cd304ed3dfb0eca9fe240b19
https://doi.org/10.2501/jar-2022-005
https://doi.org/10.2501/jar-2022-005
Publikováno v:
Journal of Business Research. 139:908-917
Many service providers explicitly ask customers for a tip. This may create social pressure, thus resulting in lower tips. Building on the theory of psychological reactance, we propose that an explicit request to tip has a detrimental impact on tip si
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::52819ad9b92df969b12c2b2ae38ecb6c
https://doi.org/10.1016/j.jbusres.2021.10.043
https://doi.org/10.1016/j.jbusres.2021.10.043
Autor:
Raffaele Donvito, Virginia Vannucci, Valentina Mazzoli, Laura Grazzini, Gaetano Aiello, Giampaolo Viglia, Diletta Acuti
Publikováno v:
Journal of Retailing. 96:490-506
Consumers show increasing levels of concern regarding disclosing information to companies, as retailers’ access to their personal information heightens their feelings of vulnerability. Although customers’ personal information is crucial for targe
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e0b78ac4d5ea107308151d9e06d1db1e
https://doi.org/10.1016/j.jretai.2020.07.001
https://doi.org/10.1016/j.jretai.2020.07.001
Publikováno v:
The Service Industries Journal. 42:1-20
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4b9451da787ccd170a78d70604b699ac
https://doi.org/10.1080/02642069.2021.2003341
https://doi.org/10.1080/02642069.2021.2003341
Publikováno v:
Journal of Travel Research. 61:1508-1527
The rise of peer-to-peer accommodation has challenged the traditional hotel business model. A lingering question is the effect of Airbnb supply on hotel performance. By analyzing 466 estimates from 33 different studies, our results reveal that the ne
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::09ba178b29a461df374302dc05aa9e29
https://doi.org/10.1177/00472875211042670
https://doi.org/10.1177/00472875211042670