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This paper aims to analyse the dynamic use of the balanced scorecard (BSC) in an Italian public hospital.A longitudinal case study was conducted at an Italian public teaching hospital over a period of 5 years. The emergence of dynamic use of BSC was
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::77ed4d3c011d3d6658f1b35c432c4d4b
https://hdl.handle.net/11562/1058659
https://hdl.handle.net/11562/1058659
Publikováno v:
Advances in health care management. 13
This paper focuses on efficiency as a central theme of the Italian health care reforms, combining macrolevel policies with microlevel (i.e., operating room) perceptions of the concept.According to the phenomenographic approach, this analysis investig