Zobrazeno 1 - 10
of 59
pro vyhledávání: '"Gad Allon"'
Publikováno v:
Manufacturing & Service Operations Management. 24:1002-1020
Problem definition: Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. According to industry reports, retrials are listed as a top annoying issue for customers and
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6292b4ebddbcc578ad8d704f55ed16f1
https://doi.org/10.1287/msom.2021.0976
https://doi.org/10.1287/msom.2021.0976
Publikováno v:
SSRN Electronic Journal.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a480f63dcf52f0d834ded55f191856d7
https://doi.org/10.2139/ssrn.4411974
https://doi.org/10.2139/ssrn.4411974
Autor:
Gad Allon
Publikováno v:
Manufacturing & Service Operations Management. 25:811-811
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8099d85d3d4b4e254c8fcd0eca2b4e7d
https://doi.org/10.1287/msom.2023.1209
https://doi.org/10.1287/msom.2023.1209
Publikováno v:
Managerial and Decision Economics. 42:516-527
Flexible human resources and lean business processes are integral components of many operations. In this paper, we present and analyze a model that explores the interaction between a worker's production autonomy and chosen breadth of training. This m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4511d90eae670dcc5c202fe68a2707fd
https://doi.org/10.1002/mde.3251
https://doi.org/10.1002/mde.3251
Publikováno v:
Managerial and Decision Economics. 41:695-709
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::36cce83d7b6798be82206d3eb1e2f6ba
https://doi.org/10.1002/mde.3130
https://doi.org/10.1002/mde.3130
Autor:
Volodymyr Babich, Gad Allon
Publikováno v:
Manufacturing & Service Operations Management. 22:102-112
In the last few years, we have seen the emergence of two new ways in which firms interact with outside stakeholders, namely crowdsourcing and crowdfunding service providers. In this article, we define crowdsourcing and crowdfunding terms, compare new
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::40309ee0b27ae96a65ad6595dda43976
https://doi.org/10.1287/msom.2019.0825
https://doi.org/10.1287/msom.2019.0825
Publikováno v:
SSRN Electronic Journal.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0501e5ea0f0224a1073d4d86df5858b8
https://doi.org/10.2139/ssrn.4215596
https://doi.org/10.2139/ssrn.4215596
Publikováno v:
Manufacturing & Service Operations Management.
To support the 2021 Manufacturing & Service Operations Management (MSOM) Data-Driven Research Challenge, RiRiShun Logistics (a Haier group subsidiary focusing on logistics service for home appliances) provides MSOM members with logistics operational-
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a7a6221501628717b6b5e7df86715d21
https://doi.org/10.1287/msom.2021.0994
https://doi.org/10.1287/msom.2021.0994
Publikováno v:
SSRN Electronic Journal.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c1135cefc7ae4b555c2cdfddad511c5f
https://doi.org/10.2139/ssrn.3959181
https://doi.org/10.2139/ssrn.3959181
Publikováno v:
Management Science. 64:3942-3970
We study how to use delay announcements to manage customer expectations while allowing a firm to prioritize among customers with different sensitivities to time and value. We examine this problem by developing a framework that characterizes the strat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9f2f3c6c1c6c02e03a55024fd669b264
https://doi.org/10.1287/mnsc.2017.2785
https://doi.org/10.1287/mnsc.2017.2785