A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots

Autor: Charlotte van Hooijdonk, Gabriëlla Martijn, Christine Liebrecht

Publikováno v: Chatbot Research and Design, 118-133
STARTPAGE=118;ENDPAGE=133;TITLE=Chatbot Research and Design
Conversations
Tilburg University-PURE
Chatbot Research and Design ISBN: 9783031255809

Organizations are increasingly implementing chatbots to address customers’ inquiries, but customers still have unsatisfactory encounters with them. In order to successfully deploy customer service chatbots, it is important for organizations and des

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::970155897df7242802171c6a8b5a2aee
https://research.tilburguniversity.edu/en/publications/da0cb46b-77b1-4185-9e72-aec7cd3dc49b