Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Front-line employee behaviour"'
Publikováno v:
International Journal of Operations & Production Management. 40:245-270
PurposeThe development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6695317163b519e1ac14b3de1477976a
https://doi.org/10.1108/ijopm-08-2018-0469
https://doi.org/10.1108/ijopm-08-2018-0469
