Výsledky vyhledávání - "Francis Kibeera"

Improving customer complaining behaviour for loyalty in the services sector: A case of mobile telephone companies in Uganda

Autor: Francis Kibeera, Mabel Birungi Komunda, Jotham Byarugaba, Justus M Munyoki

Publikováno v: African Journal of Business Management. 9:521-530

This study focuses on the concept of customers’ complaining behaviour in the mobile telephone company sector. The mobile telephone company in Uganda is competitive and being a service sector, it is complex in nature. A descriptive cross-sectional s

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::529d103aa5a176ce8e10c1fb20f3d339
https://doi.org/10.5897/ajbm2014.7453

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