Zobrazeno 1 - 10
of 11
pro vyhledávání: '"Florence Motté"'
Autor:
Florence Motté, Céline Poret
Publikováno v:
Activités, Vol 15, Iss 1 (2018)
This article presents the genesis and implementation of a method that consisted in simulating the activity of processing a customer request in the field of the service relationship. The purpose of this simulation was twofold: to reveal a collective a
Externí odkaz:
https://doaj.org/article/fec98af4ba864769aee5b90899c4f6e4
Autor:
Florence Motté, Céline Poret
Publikováno v:
Activités, Vol 15, Iss 1 (2018)
This article presents the genesis and implementation of a method that consisted in simulating the activity of processing a customer request in the field of the service relationship. The purpose of this simulation was twofold: to reveal a collective a
Externí odkaz:
https://doaj.org/article/5494c60ed0cb478a87597dfa9b91a4da
Publikováno v:
Activités, Vol 13, Iss 2 (2016)
In a context of changes to the economic environment and structural changes in companies which must now consider their performance in terms of their cross-functional processes, it is essential to understand the grounds of an organization’s efficienc
Externí odkaz:
https://doaj.org/article/e3f535fe237f46adb38403ee1f684167
Publikováno v:
Activités, Vol 13, Iss 2 (2016)
With regard to transformations of the economic environment and structural changes in companies which now conceptualize their performance on the basis of their cross-functional processes, it is essential to understand the efficiency levers that organi
Externí odkaz:
https://doaj.org/article/9cedb20fc00648a2b626b1816ba32575
Autor:
Florence Motté, Céline Poret
Publikováno v:
Activités, Vol 15, Iss 1 (2018)
Cet article présente la genèse et la mise en œuvre d’une méthode qui a consisté à simuler l’activité de traitement d’une demande client dans le domaine de la relation de service. L’objectif de cette simulation était double: révéler
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::339864e416985c45f0f6b4a1ae691143
http://journals.openedition.org/activites/4896
http://journals.openedition.org/activites/4896
Autor:
Pascal Salembier, Yvon Haradji, Julien Guibourdenche, Céline Poret, Mariane Galbat, Florence Motté, Germain Poizat
Publikováno v:
Human Factors for Sustainability: Theoretical Perspectives and Global Applications
Taylor & Francis. Human Factors for Sustainability: Theoretical Perspectives and Global Applications, CRC Press, 2019, 9781351269681
Taylor & Francis. Human Factors for Sustainability: Theoretical Perspectives and Global Applications, CRC Press, 2019, 9781351269681
International audience; This chapter presents the work of a French Activity-Centered Ergonomics (FACE) research network within the electricity sector and puts it in perspective with the recent advances in sustainable development and energy research i
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::da2877fb3e21ba581aa8964ceeb0c3cb
https://hal-utt.archives-ouvertes.fr/hal-02291040
https://hal-utt.archives-ouvertes.fr/hal-02291040
Autor:
Céline Poret, Florence Motté
Publikováno v:
Activités, Vol 15, Iss 1 (2018)
Cet article présente la genèse et la mise en œuvre d’une méthode qui consiste à simuler l’activité de traitement d’une demande client dans le domaine de la relation de service. L’objectif de cette simulation était double : révéler un
Publikováno v:
Activités, Vol 13, Iss 2 (2016)
With regard to transformations of the economic environment and structural changes in companies which now conceptualize their performance on the basis of their cross-functional processes, it is essential to understand the efficiency levers that organi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::292ac160ed412b3252d77faa270df155
http://activites.revues.org/2917
http://activites.revues.org/2917
Publikováno v:
Activités, Vol 13, Iss 2 (2016)
Dans un contexte de transformations de l’environnement économique et de changements structurels des entreprises qui doivent penser leur performance à partir de leurs processus transversaux, il est essentiel de comprendre les ressorts de l’effic
Publikováno v:
Communications in Computer and Information Science ISBN: 9783642220975
HCI (22)
HCI (22)
When designing workplace computer systems one must take human activity into account. It has become standard practice to approach this issue through user-centered design. The aim of this paper is to stimulate thought on activity-centered design and to
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4ba4b4e773b2094df76ae8182e83a980
https://doi.org/10.1007/978-3-642-22098-2_4
https://doi.org/10.1007/978-3-642-22098-2_4