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How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping
55 pages. Appendices. This study reports on results from a mystery shopping method that was designed to see how lowincome people were treated by banks in a simple shopping event. Banks that were shopped include mainstream and fringe banks. Mystery sh
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______131::ba86c7397a028ecd2c10c4fa302327f5
https://hdl.handle.net/10680/410
https://hdl.handle.net/10680/410
Publikováno v:
Journal of Poverty; Jul-Sep2013, Vol. 17 Issue 3, p331-355, 25p
Publikováno v:
Journal of Interdisciplinary Economics; July 2010, Vol. 22 Issue: 4 p357-389, 33p