Zobrazeno 1 - 1
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pro vyhledávání: '"Febriani Galih Saputro"'
Autor:
Febriani Galih Saputro, Agus Dwi Sasono, Joko Suyono, Damarsari Ratnasahara Elisabeth, Abdul Thalib Bin Bonn
Publikováno v:
IJEBD (International Journal of Entrepreneurship and Business Development), Vol 3, Iss 4 (2020)
Purpose: The aim of this study is to analyze the effect of customer relationship marketing and service quality on customer retention with customer satisfaction as a mediating variable in forwarding companies in Surabaya. Design/methodology/approac
Externí odkaz:
https://doaj.org/article/09e5c2f36f0148609f63ad86766e5965
