Zobrazeno 1 - 10
of 874
pro vyhledávání: '"Experience Management"'
Publikováno v:
Business Process Management Journal, 2024, Vol. 30, Issue 8, pp. 120-143.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/BPMJ-10-2023-0838
Publikováno v:
International Journal of Information Science and Management, Vol 22, Iss 4, Pp 267-286 (2024)
Despite the importance of Marketing Intelligence (MI) and the Internet of Things (IoT), Customer Relationship Management (CRM), and Customer Experience Management (CEM) in the competitive context, more research on the integration of these concepts fo
Externí odkaz:
https://doaj.org/article/c25cb95862964bc4b0e3cb1affc22696
Publikováno v:
مطالعات مدیریت بهبود و تحول, Vol 33, Iss 112, Pp 1-34 (2024)
The aim of this research is to identify the effective factors on organizational leadership branding with the approach of employee experience management, which led to the design of a model in Iran's automotive research and development centers. This re
Externí odkaz:
https://doaj.org/article/8863ad544170422f8b6e3f1ada06c4fc
Publikováno v:
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, Vol 19, Iss 66, Pp 231-270 (2024)
The traditional goal of satisfaction has not worked to ensure customer loyalty, and moving towards customer delight is essential for hotels. The purpose of this research is to design and validate the customer delight model in hotel industry using the
Externí odkaz:
https://doaj.org/article/3ecf5460f2514721a9d9c1f213c07f23
Publikováno v:
مدیریت راهبردی دانش سازمانی, Vol 7, Iss 1, Pp 19-52 (2024)
The current research is aimed at achieving a model for managing experiences and tacit knowledge by emphasizing the statements of Imam Khamenei as one of the main directional factors in the macro issue of knowledge management in the country. In terms
Externí odkaz:
https://doaj.org/article/41c013ef33f24d1583a01d50ad3e1084
Publikováno v:
Journal of Service Theory and Practice, 2023, Vol. 33, Issue 7, pp. 94-115.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSTP-03-2023-0077
Publikováno v:
International Journal of Retail & Distribution Management, 2023, Vol. 51, Issue 13, pp. 81-100.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJRDM-12-2021-0588
Publikováno v:
Management Decision, 2023, Vol. 61, Issue 13, pp. 54-84.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/MD-05-2022-0613
Autor:
Olorunsola, Victor Oluwafemi, Saydam, Mehmet Bahri, Lasisi, Taiwo Temitope, Eluwole, Kayode Kolawole
Publikováno v:
Journal of Hospitality and Tourism Insights, 2023, Vol. 6, Issue 5, pp. 2462-2483.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JHTI-03-2022-0113