Adapting and testing an instrument to assess users’ satisfaction and loyalty in hotel and airbnb hosting services

Autor: Trentin,Luciano, Espig,Aline, Tontini,Gérson, Silva,Júlio César da

Publikováno v: Revista Brasileira de Pesquisa em Turismo v.16 2022
Revista Brasileira de Pesquisa em Turismo
Associação Nacional de Pesquisa e Pós-Graduação em Turismo (ANPTUR)
instacron:ANPPGT

This article proposes an instrument to assess the level of satisfaction with the hosting services of Airbnb and hotels, and to examine the relationship between service performance, customer satisfaction, and loyalty. The data collection instrument ex

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______3056::6ffb1abef6f1511d60d224c7852ea116
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1982-61252022000100317