Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Erick M. Mas"'
Publikováno v:
Journal of the Association for Consumer Research. 7:350-359
Publikováno v:
Marketing Letters. 33:381-397
Publikováno v:
Journal of Consumer Research. 47:215-236
The authors introduce emotional ability similarity to explain consumer satisfaction in interactions with frontline sales and service employees and other consumers beyond the effects of traditional relational variables in the similarity–attraction p
Publikováno v:
Journal of Consumer Psychology. 30:329-338
While gift-givers typically wrap gifts prior to presenting them, little is known about the effect of how the gift is wrapped on recipients’ expectations and attitudes toward the gift inside. We propose that when recipients open a gift from a friend