Spatial and temporal variation of user satisfaction in public transport systems

Autor: Eneko Echaniz, Rubén Cordera, Andrés Rodriguez, Soledad Nogués, Pierlugi Coppola, Luigi dell’Olio

Publikováno v: Transport Policy, 2022, 117, 88-97
UCrea Repositorio Abierto de la Universidad de Cantabria
Universidad de Cantabria (UC)

Surveys are a commonly applied method to establish user satisfaction levels with a public transport system. Regardless of the type of survey carried out and the methodology used, the studies usually present a time specific image of the service, showi

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::469fd93cd989a94484dd5f353169aacd
https://doi.org/10.1016/j.tranpol.2022.01.003

Comparing best-worst and ordered logit approaches for user satisfaction in transit services

Autor: Andres Rodriguez, Chinh Q. Ho, Eneko Echaniz, Luigi dell’Olio

Publikováno v: Transportation Research Part A: Policy and Practice Volume 130, December 2019, Pages 752-769
UCrea Repositorio Abierto de la Universidad de Cantabria
Universidad de Cantabria (UC)

Customer overall satisfaction towards a public transport system depends mainly on two factors: how satisfied they are with different aspects that make up the service and how important each of the service aspects is to the customer. Traditionally, res

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::3ed8183b4b5f8d8e51625d680f9baa5b
https://doi.org/10.1016/j.tra.2019.10.012

Modelling user satisfaction in public transport systems considering missing information

Autor: Chinh Q. Ho, Eneko Echaniz, Andres Rodriguez, Luigi dell’Olio

Publikováno v: Transportation, 2019, 1-19
UCrea Repositorio Abierto de la Universidad de Cantabria
Universidad de Cantabria (UC)

Collecting data to obtain insights into customer satisfaction with public transport services is very time-consuming and costly. Many factors such as service frequency, reliability and comfort during the trip have been found important drivers of custo

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::f79f6532f81e4e57b92b6fb226da004c
http://hdl.handle.net/10902/18115

Addressing the Importance of Service Attributes in Railways

Autor: Borja Alonso, Rubén Cordera, Eneko Echaniz, Roberto Sañudo

Publikováno v: Sustainability, Vol 11, Iss 12, p 3411 (2019)
Sustainability
Volume 11
Issue 12
Sustainability 2019, 11(12), 3411
UCrea Repositorio Abierto de la Universidad de Cantabria
Universidad de Cantabria (UC)

This research presents a combined qualitative and quantitative method focused on determining the level of importance that users place on different attributes of a railway service. The identification of these preferences will allow the establishment o

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c7077352dd496302d69d3fedc19cb369
https://doi.org/10.3390/su11123411