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pro vyhledávání: '"Emily C. Mooney"'
Autor:
Emily C. Mooney, Susan A. Andrzejewski
Publikováno v:
Journal of Retailing and Consumer Services. 29:135-141
Service providers have often used the mantra of “service with a smile” as a strategy to engender customer satisfaction. The findings of the current research indicate that a smile alone may not be sufficient in achieving service excellence. Specif
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::de05e5d53b955d24e551693b0931d7ee
https://doi.org/10.1016/j.jretconser.2015.11.010
https://doi.org/10.1016/j.jretconser.2015.11.010
