Smart Grid Network Control Model Based on Blockchain

Autor: Madina Konyrova, Saule Kumyzbayeva, Teodor B. Iliev, Elvira Kadylbekkyzy

Publikováno v: 2022 International Conference on Communications, Information, Electronic and Energy Systems (CIEES).

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::73680744d1a1eec9676e2469e3ffabb9
https://doi.org/10.1109/ciees55704.2022.9990792

Quality assessment of the contact center while implementation the IP IVR system by using teletraffic theory

Autor: Elvira Kadylbekkyzy, Katipa Chezhimbayeva, Madina Konyrova, Saule Kumyzbayeva

Publikováno v: Eastern-European Journal of Enterprise Technologies; Vol. 6 No. 3 (114) (2021): Control processes; 64-71
Eastern-European Journal of Enterprise Technologies; Том 6 № 3 (114) (2021): Процессы управления; 64-71
Eastern-European Journal of Enterprise Technologies; Том 6 № 3 (114) (2021): Процеси управління; 64-71
Eastern-European Journal of Enterprise Technologies, Vol 6, Iss 3 (114), Pp 64-71 (2021)

The paper considers the form of taking into account the specialization of information needs. An analysis of the work of modern call centers has been carried out. The authors noted the effectiveness of using IVR devices, operators, and consultants for

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::aa9d1ac90b5f6886ab9e99a266beb749
http://journals.uran.ua/eejet/article/view/244976