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Publikováno v:
Instituto Tecnológico y de Estudios Superiores de Monterrey
ITESM
Redalyc-ITESM
ITESM
Redalyc-ITESM
A major concern for convenience store managers is lost sales due to balking. Convenience stores customers pay high margins expecting fast service. If waiting lines are too long for their tolerance level at their arrival, they balk and the sale is los