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pro vyhledávání: '"Duane Sharp"'
Autor:
Duane Sharp
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organ
Autor:
Debra Herrmann, Ben Rothke, Robert Slade, Ralph Spencer Poore, Jeff Davis, Todd Fitzgerald, Stephen Fried, Jeff Misrahi, Brian Geffert, Carl Endorf, Jeffrey Davis, Ken Shaurette, Kevin Henry, Ken Buszta, Louis Fried, William Stallings, Mollie Krehnke, David Krehnke, Jim Appleyard, Will Ozier, Sean Price, George McBride, Carl Jackson, Mark Carey, Ray Kaplan, Daniel Houser, Brett Regan Young, Duane Sharp, Matunda Nyanchama, Anna Wilson, Ralph Kliem, Sudhanshu Kairab, Brian Schultz, Carol Siegel, Ty Sagalow, Paul Serritella, John Wylder, Patrick Howard, Felicia Nicastro, Rebecca Herold, Robert Martin, Steven Christey, David Baker, Carl Burney, Jeffrey Fenton, James Wolfe, William Hugh Murray, Ed Skoudis, Edward Freeman, Brian Shorten, Chris Hare, Jon David, Sam Chun, Timothy Stacey, Tom Peltier, William Tompkins, Susan Hansche, Stan Stahl, Charles Hudson, Thomas Bray, Sanford Sherizen, William Boni, Laurie Hill McQuillan, Michael Corby, James Tiller
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::77153672f6a1e28bb97406a198d1cabd
https://doi.org/10.1201/noe0849385858.ch3
https://doi.org/10.1201/noe0849385858.ch3
Autor:
Duane Sharp
Publikováno v:
Healthcare Information Systems, Second Edition
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5a7e63d3b606423cdcf231acbf16d391
https://doi.org/10.1201/9781420031409.ch23
https://doi.org/10.1201/9781420031409.ch23
Autor:
Duane Sharp
Publikováno v:
Customer Relationship Management Systems Handbook
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1a256633fe18443b27fa0ac9f3e039a0
https://doi.org/10.1201/9781420000153.ch2
https://doi.org/10.1201/9781420000153.ch2
Autor:
Duane Sharp
Publikováno v:
Customer Relationship Management Systems Handbook
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b54cd241da1f6ac8965b7881c5bfe306
https://doi.org/10.1201/9781420000153.axa
https://doi.org/10.1201/9781420000153.axa
Autor:
Duane Sharp
Publikováno v:
Customer Relationship Management Systems Handbook
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f2507960c9292c229b68f4bc8d30ca4b
https://doi.org/10.1201/9781420000153.ch3
https://doi.org/10.1201/9781420000153.ch3
Autor:
Duane Sharp
Publikováno v:
The Privacy Papers: Managing Technology, Consumer, Employee and Legislative Actions
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::483a756c3fa98d5c6f06c09b3e2d8148
https://doi.org/10.1201/9781420000177.ch34
https://doi.org/10.1201/9781420000177.ch34
Autor:
Duane Sharp
Publikováno v:
Best Practices ISBN: 9780849311611
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6b7b5916318e964d4813d0b3f33a0c66
https://doi.org/10.1201/9781420031508.ch33
https://doi.org/10.1201/9781420031508.ch33
Autor:
Duane Sharp
Publikováno v:
Best Practices ISBN: 9780849311611
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::66f7895de586c0b8649655eaeb965808
https://doi.org/10.1201/9781420031508.ch34
https://doi.org/10.1201/9781420031508.ch34