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Dr. Michail Glykas
the purpose of this paper is to examine the application of quality management in the airline's sector and analyze it in the context of the Glykas Quality Compass (GQC). We present GQC with its categories and basic concepts. We provide a literature su
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https://explore.openaire.eu/search/publication?articleId=doi_dedup___::025322569323d28a50b6d5b1747b7dd4