Dunphy, Dexter: Pushing the Boundaries of Change

Autor: Doug Stace

Publikováno v: The Palgrave Handbook of Organizational Change Thinkers ISBN: 9783319498201
The Palgrave Handbook of Organizational Change Thinkers

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::16dbb7e8955bf027972dbe4391d0960e
https://doi.org/10.1007/978-3-030-38324-4_76

Sustaining the ‘connective tissue’ of customer relationships

Autor: Ajay Bhalla, Doug Stace

Publikováno v: Strategic Change. 17:57-68

In this paper we focus on the growing trend toward outsourcing customer contact and argue that particular care is required to ensure that the customer relationship is not, in effect, itself outsourced. Outsourced customer contact centers (CCCs), like

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::fa1fc00dfefb5fdc81d861aea5faf9b3
https://doi.org/10.1002/jsc.816

Stepping ahead with technology: but not too far!

Autor: Nigel Courtney, Doug Stace, Clive Holtham

Publikováno v: Strategic Change. 14:179-193

This paper is concerned with how the customer experience needs to be viewed from a strategic perspective when businesses grapple with the important question of the extent to which and what type of information and communication technologies (ICT) migh

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::fcf675d29f08cc8a26192c6d2135511e
https://doi.org/10.1002/jsc.722

E-Change: Charting a path towards sustainable e-strategies

Autor: Nigel Courtney, Clive Holtham, Doug Stace

Publikováno v: Strategic Change. 10:403-418

This paper proposes that the E-revolution constitutes a special case of disruptive innovation for organizations, demanding new responses by leaders, managers and change agents in successfully charting a course of change. The greatest challenges in em

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ac8a3d19f04546c2c21ddfe3731f81a4
https://doi.org/10.1002/jsc.555

Dominant Ideologies, Strategic Change, and Sustained Performance

Autor: Doug Stace

Publikováno v: Human Relations. 49:553-570

Strategies for organizational change which are successful in one business era, and in one culture, may not necessarily be successful in another. Yet the evidence is that powerful espoused ideologies about how best to effect change often live on withi

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ef5dc1d9de986d916a13a9ef71cd8f31
https://doi.org/10.1177/001872679604900502