Zobrazeno 1 - 3
of 3
pro vyhledávání: '"Dony Peter Chacko"'
Publikováno v:
Journal of Services Marketing. 36:245-263
Purpose Social television (Social TV) viewing of live sports events is an emerging trend. The realm of transformative service research (TSR) envisions that every service consumption experience must lead to consumer well-being. Currently, a full appre
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b946b02248359b4176de1ab93ec6a4eb
https://doi.org/10.1108/jsm-06-2020-0247
https://doi.org/10.1108/jsm-06-2020-0247
Publikováno v:
International Journal of Quality and Service Sciences. 14:86-109
Purpose The emergence of tech-driven initiatives in retail banking has created a vast spectrum of system-related service failures; hence, e-service recovery quality is of prime importance to banks to ensure e-service recovery satisfaction. However, e
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b2ef4d063639c8f7c287dc98e4da0718
https://doi.org/10.1108/ijqss-11-2020-0172
https://doi.org/10.1108/ijqss-11-2020-0172
Publikováno v:
Benchmarking: An International Journal. 27:1951-1980
PurposeThe study focuses on the core issue faced by bankers on how to retain existing customers who have encountered an e-service failure and who are skeptical about the justice received through the service recovery process. It further endeavors to c
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::393ddf6a59afd6440e2aaee3a458f781
https://doi.org/10.1108/bij-07-2019-0323
https://doi.org/10.1108/bij-07-2019-0323