Zobrazeno 1 - 10
of 20
pro vyhledávání: '"Don G. Wardell"'
Publikováno v:
Production and Operations Management. 22:518-534
This study examines the effect that verbal scripts have on customer perceived service quality for two distinct service process types. We designed a video experiment that varied the level of verbal scripting for standardized and customized service enc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b5b49cb2b793e3e674088bcbecb2616c
https://doi.org/10.1111/j.1937-5956.2012.01382.x
https://doi.org/10.1111/j.1937-5956.2012.01382.x
Publikováno v:
Journal of Service Research. 15:390-400
Service scripts are predetermined guides for employees to follow when delivering service to customers. Some services require employees to strictly follow a script, whereas others use scripts more flexibly, if at all. Extant research regarding service
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::63d7b9a27a2c920c63370f866228b655
https://doi.org/10.1177/1094670512446062
https://doi.org/10.1177/1094670512446062
Publikováno v:
Production and Operations Management. 3:217-239
Run-length distributions for various statistical process-control charts and techniques for computing them recently have been reported in the literature. The real advantages of knowing the run-length distribution for a process-control chart versus kno
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7914292785e5f7d4237fae15024e1098
https://doi.org/10.1111/j.1937-5956.1994.tb00121.x
https://doi.org/10.1111/j.1937-5956.1994.tb00121.x
Autor:
Don G. Wardell, Weiyu Tsai
Publikováno v:
INFORMS Transactions on Education. 7:136-148
In this paper we describe an approach that utilizes Excel macros to help OR/MS instructors to enhance and assess their students' learning. We begin by explaining a specific macro, Data Generator, which mainly helps statistics instructors to create as
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::68a54bd78a853ad3fb86334df3b7e2e3
https://doi.org/10.1287/ited.7.1.136
https://doi.org/10.1287/ited.7.1.136
Autor:
Don G. Wardell, Weiyu Tsai
Publikováno v:
INFORMS Transactions on Education. 7:125-135
It is often challenging for business students to learn abstract statistical concepts and apply these concepts to their work. Three concepts in particular that we have found difficult to communicate effectively are the Central Limit Theorem, interval
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ce334842d3ece270a232f9bc1d9c7a83
https://doi.org/10.1287/ited.7.1.125
https://doi.org/10.1287/ited.7.1.125
An Assessment of Statistical Process Control-Based Approaches for Charting Student Evaluation Scores
Publikováno v:
Decision Sciences Journal of Innovative Education. 4:259-272
We compare three control charts for monitoring data from student evaluations of teaching (SET) with the goal of improving student satisfaction with teaching performance. The two charts that we propose are a modified p chart and a z-score chart. We sh
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a67f4682d02dd5d0a386dfeb7b51c7a2
https://doi.org/10.1111/j.1540-4609.2006.00116.x
https://doi.org/10.1111/j.1540-4609.2006.00116.x
Publikováno v:
Journal of Operations Management. 23:229-242
Using data from a sample of nursing homes, this paper uses an operations centric approach to test the economic hypothesis asserting that quality in non-profit healthcare entities will exceed quality in for-profit counterparts [Arrow, K., 1963. Uncert
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::802b63136e6ca043f4a578c8223f8ad9
https://doi.org/10.1016/j.jom.2004.08.004
https://doi.org/10.1016/j.jom.2004.08.004
Publikováno v:
Journal of Product Innovation Management. 19:354-364
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d33b1a8348b95036e449c51e5a74245a
https://doi.org/10.1111/1540-5885.1950354
https://doi.org/10.1111/1540-5885.1950354
Autor:
Don G. Wardell, Mario R. Candia
Publikováno v:
Quality Management Journal. 3:36-50
Understanding and monitoring customer needs and satisfaction are crucial requirements of quality management. Many organizations collect frequent customer satisfaction data over time using customer surveys. A logical yet infrequently used means of mon
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e8a6b122b3743bb955c66d0b99d3a94d
https://doi.org/10.1080/10686967.1996.11918757
https://doi.org/10.1080/10686967.1996.11918757
Publikováno v:
Journal of Quality Technology. 26:308-317
A FORTRAN program is given to calculate the run length distribution (RLD), the average run length (ARL), and the standard deviation of the run length (SDRL) for residual control charts used to moni...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0c8a35a48cf69d4e213daac12524e036
https://doi.org/10.1080/00224065.1994.11979542
https://doi.org/10.1080/00224065.1994.11979542