Evaluation of patient satisfaction and the service quality of the outpatient care at the Heart Institute of Ho Chi Minh City

Autor: Dinh Hong Diem Thuy, Tran Thi Thanh Phuong, Nguyen Huu Khanh, Nguyen Truong Vien

Publikováno v: Ho Chi Minh City Open University Journal of Science - Economics and Business Administration, Vol 11, Iss 1, Pp 46-59 (2021)

Background and aims: This study assesses the levels and determinants of patient satisfaction with outpatient care at the Heart Institute of Ho Chi Minh City in 2018. Methods: A cross-sectional descriptive survey was carried among 401 randomly selecte

Externí odkaz: https://doaj.org/article/88d141a1ba074c1facc89d5e72b8e6b6