Zobrazeno 1 - 10
of 39
pro vyhledávání: '"Dinesh K. Gauri"'
Publikováno v:
Journal of Retailing. 98:706-723
Publikováno v:
Journal of Retailing. 98:152-177
Publikováno v:
Journal of Service Research. 26:120-135
Existing research demonstrates that industry competitiveness influences the effectiveness of marketing actions. However, limited scholarly attention has been paid to how service companies should communicate on social media under different levels of i
Publikováno v:
Journal of Retailing. 97:561-581
Retailers that sell seasonal products face significant challenges when planning inventory assortment. The incorporation of drop-shipping into their operations, wherein suppliers own and ship products directly to consumers at retailers’ requests, ha
Publikováno v:
Journal of Business Research. 134:198-202
The ways in which emergent technologies are disrupting retailing are manifold. The Internet, social media, mobile technologies, augmented reality, artificial intelligence, robotics, and natural user interfaces all combine to grant consumers access to
Publikováno v:
Journal of Marketing. 85:1-23
Firms are increasingly turning to social media platforms for complaint handling. Previous research and practitioners’ reports highlight the benefits of complaint handling on social media, urging firms to provide prompt and detailed responses to com
Publikováno v:
Journal of Public Policy & Marketing. 40:558-570
Medicare uses a pay-for-performance program to reimburse hospitals. One of the key input measures in the performance formula is patient satisfaction with their hospital care. Physicians and hospitals, however, have raised concerns regarding questions
Autor:
Dhruv Grewal, Dinesh K. Gauri
Publikováno v:
Journal of Retailing. 97:2-5
Retailing academics and practitioners must develop close, collaborative relationships, which might involve various, meaningful efforts to assist the other side of the collaboration while also furthering their own respective objectives. Only through s
Autor:
John Fogarty, Eric Howerton, Jonathan R. Navallo, Dinesh K. Gauri, Edward J. Fox, Brian T. Ratchford, Aashish Pandey, Amit Bhatnagar, Rupinder Paul Jindal, Stephen Carr
Publikováno v:
Journal of Retailing. 97:42-61
In this paper, the authors review current literature on retail formats and propose a new customer-centric framework for retailers to focus on as they continue to innovate and evolve. Specifically, they review the literature on how formats compare in
Publikováno v:
Journal of Retailing. 97:6-12
The world of retailing is being reimagined and transformed at breakneck speeds due to new technologies, as well as due to changes in consumer purchasing behavior resulting from the COVID-19 pandemic. This dynamic retail marketplace is forcing retaile