Zobrazeno 1 - 10
of 96
pro vyhledávání: '"Dieter Zapf"'
Publikováno v:
Frontiers in Psychology, Vol 14 (2023)
This study aimed to develop and validate an instrument for measuring conflict escalation based on Glasl's conflict escalation model, which can also be used for measuring bullying conflicts. The instrument should be applicable both as a self-assessmen
Externí odkaz:
https://doaj.org/article/ce214f72952541ab9faf73c3239d08e9
Publikováno v:
Journal of Work and Organizational Psychology, Vol 33, Iss 3, Pp 205-216 (2017)
Externí odkaz:
https://doaj.org/article/42d6584ade104688ba050442df8b244c
Publikováno v:
International Journal of Clinical and Health Psychology, Vol 10, Iss 3, Pp 519-539 (2010)
Este estudio instrumental analiza el desarrollo y validación de un nuevo instrumento de medida de mobbing, la Escala de Abuso Psicológico Aplicado en el Lugar de Trabajo (EAPA-T). Los participantes en el estudio fueron 85 miembros de nume rosas aso
Externí odkaz:
https://doaj.org/article/3dca2365e9d84ea2af553b1f80cea1a6
Autor:
Norbert K. Semmer, Dieter Zapf
Publikováno v:
Zeitschrift für Arbeitswissenschaft. 76:375-384
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d815defeb615d8c84b99f852d154e6a8
https://doi.org/10.1007/s41449-022-00321-x
https://doi.org/10.1007/s41449-022-00321-x
Publikováno v:
European Journal of Work and Organizational Psychology. 30:742-752
Most workplace emotional exhaustion (EE) research emphasizes antecedents that are theoretically and empirically grounded in individual-level phenomena. We extend this research by proposing a multilevel framework involving organizational context deter
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e9a0bd9c579dbcb9818c383e6b78a409
https://doi.org/10.1080/1359432x.2021.1939412
https://doi.org/10.1080/1359432x.2021.1939412
Autor:
Dieter Zapf, Marcel Kern
Publikováno v:
Journal of Occupational Health Psychology. 26:204-223
In an effort to coalesce current occupational stress and organizational change research, the present article examines the lagged effects of challenge stressors on employee strain and well-being using panel data from two different studies. Guided by t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::58cc321196dd2e22a6f571f1057f7e63
https://doi.org/10.1037/ocp0000214
https://doi.org/10.1037/ocp0000214
Publikováno v:
European Journal of Work and Organizational Psychology. 30:850-871
This study presents a framework for classifying service occupations based on the type of interaction between employees and customers to clarify the mixed relationships between emotion work and well...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0c555ddb7f3e79a49ad312bdf32877da
https://doi.org/10.1080/1359432x.2021.1873771
https://doi.org/10.1080/1359432x.2021.1873771
Publikováno v:
Journal of Service Management Research. 5:270-286
In this study we examine the relationships of service organization identification and customer orientation as antecedents of emotion work strategies and fatigue. We hypothesize that identification and customer orientation (a) positively predict autom
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::14455fc9d6cb5c9ce9df6319d4748c9c
https://doi.org/10.15358/2511-8676-2021-4-270
https://doi.org/10.15358/2511-8676-2021-4-270
Publikováno v:
Journal of Business and Psychology. 36:771-792
Existing social stressor concepts disregard the variety of task-related situations at work that require skillful social behavior to maintain good social relationships while achieving certain task goals. In this article, we challenge the view that soc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1e9ee61257e7e98e85cbf541df043e5f
https://doi.org/10.1007/s10869-020-09702-7
https://doi.org/10.1007/s10869-020-09702-7
Publikováno v:
Journal of Occupational Health Psychology. 25:46-67
Addressing health-related risks for employees in the service sector, we identify emotion regulation (ER) ability-a dimension of emotional intelligence-as a promising resource with potential for facilitating emotional labor. We use an event-sampling d
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::342ff228da8b3f23887dc09474edf99c
https://doi.org/10.1037/ocp0000166
https://doi.org/10.1037/ocp0000166