Zobrazeno 1 - 10
of 30
pro vyhledávání: '"Dewi Rooslani Tojib"'
Publikováno v:
Tourism Analysis. 27:63-76
As tourism has significant economic and employment impacts, many countries promote new tourist destinations. However, few researchers have examined the mechanisms that influence tourists' decisions to visit these newly offered destinations, particula
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fd6a49cc6540ad4025b84b12f844edd1
https://doi.org/10.3727/108354220x16051389307147
https://doi.org/10.3727/108354220x16051389307147
Publikováno v:
European Journal of Marketing. 55:3162-3190
PurposeCorporate scandals involving senior executives plague many businesses. Although customers and noncustomers may be exposed to news of the same scandal, they may appraise dimensions of the transgression differently, thereby affecting post-scanda
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ab5203f4184b9908868f7e627c6dcafa
https://doi.org/10.1108/ejm-10-2020-0728
https://doi.org/10.1108/ejm-10-2020-0728
Publikováno v:
Gender, Place & Culture. 29:693-714
This paper analyses the role that migrant women leaders play in sustaining precarious spaces of community-led volunteering. The voluntary sector has been theorised as an interstitial yet connective...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::31c2491770ba6b364aedff1225e8207f
https://doi.org/10.1080/0966369x.2021.1951678
https://doi.org/10.1080/0966369x.2021.1951678
Publikováno v:
Psychology & Marketing. 36:1215-1225
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7271291ac10800ba8343bac6cbac33e3
https://doi.org/10.1002/mar.21270
https://doi.org/10.1002/mar.21270
Publikováno v:
Journal of Hospitality & Tourism Research. 43:712-733
Nowadays to post online review is becoming a common practice. However, apart from limited studies, little is known how online reviews can prejudice subsequent reviews. Our three experimental studies demonstrate that following negative service experie
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::531d73e0b3247ef04a093eb24ebb1d00
https://doi.org/10.1177/1096348019840798
https://doi.org/10.1177/1096348019840798
Publikováno v:
Psychology & Marketing. 36:287-304
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7ebe30109c6f9cc7997907d7399bad7a
https://doi.org/10.1002/mar.21179
https://doi.org/10.1002/mar.21179
Autor:
Saman Khajehzadeh, Dewi Rooslani Tojib
Publikováno v:
Journal of Retailing and Consumer Services. 37:109-118
Building on the social exchange theory and presumption of a firm's multi-channel strategy as a customer relationship management initiative, three experimental studies show that: (1) reducing physical presence negatively affects customers’ perceived
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a187a63b4fd64c5011de49116511e28e
https://doi.org/10.1016/j.jretconser.2017.03.009
https://doi.org/10.1016/j.jretconser.2017.03.009
Publikováno v:
Journal of Retailing and Consumer Services. 35:12-19
Taking into account customers’ rapport with a service staff and levels of service unfairness, this paper aims to examine the role of negative meta-perceptions in predicting customers’ intention to directly speak up to the service staff following
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f305bff4de66036d6c203bb7e6a48fed
https://doi.org/10.1016/j.jretconser.2016.11.002
https://doi.org/10.1016/j.jretconser.2016.11.002
Publikováno v:
Advances in National Brand and Private Label Marketing ISBN: 9783030189105
The increasing trend of replacing front-line employees with self-service kiosks or automated systems has undoubtedly altered the nature of retail landscape. In these settings, the limited presence of front-line employees has increased customers’ op
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d027fb154bbebf3c092bb36af0c2788c
https://doi.org/10.1007/978-3-030-18911-2_7
https://doi.org/10.1007/978-3-030-18911-2_7
Publikováno v:
International Journal of Hospitality Management. 87:102501
The key to excellent service delivery is to ensure harmonious interactions between service actors. Therefore, in the event of service failure incidents, an understanding of the roles and interactions of these service actors is critical to achieving p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ba936c1394d3ce3597a8799ebfc60646
https://doi.org/10.1016/j.ijhm.2020.102501
https://doi.org/10.1016/j.ijhm.2020.102501