Zobrazeno 1 - 10
of 13
pro vyhledávání: '"Denise M. Kennedy"'
Autor:
Denise M Kennedy MBA
Publikováno v:
Journal of Patient Experience, Vol 4 (2017)
Service quality and patient satisfaction affect an organization’s value-based payments. This new value paradigm calls for a new approach to service education and training for front-line staff. Thoughtfully conceived, department-specific content, in
Externí odkaz:
https://doaj.org/article/403b0122765c45b68bf6719679d32e21
Publikováno v:
Leadership in Health Services. 32:477-492
Purpose Healthcare service quality in the USA has gained importance under value-based payment models. Providing feedback to front-line staff is a vital component of managing service performance, but complex organizational dynamics can prevent effecti
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::fac07b3205b78a936e6abaf57398a39d
https://doi.org/10.1108/lhs-02-2019-0006
https://doi.org/10.1108/lhs-02-2019-0006
Autor:
Denise M. Kennedy
Publikováno v:
Journal of Brand Management. 26:538-549
One goal of healthcare reform in the USA is to increase the availability of quality and patient satisfaction data to help consumers choose their hospitals and doctors. This increased transparency is meant to encourage consumers to shop for health car
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::03e2fd7264a2bc4e10fd23e2e0e44840
https://doi.org/10.1057/s41262-018-00148-0
https://doi.org/10.1057/s41262-018-00148-0
Autor:
Denise M. Kennedy
Publikováno v:
Patient Experience Journal. 2:155-159
Many healthcare organizations are creating new leadership roles to add su patient experience improvement efforts. The patient experience field is emerging, however, so there are many questions about this role’s function and how best to structure it
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d137079de5c8ce800647265e93313e8e
https://doi.org/10.35680/2372-0247.1074
https://doi.org/10.35680/2372-0247.1074
Autor:
Jon T. Nordrum, Denise M. Kennedy
Publikováno v:
Journal of Healthcare Management. 60:91-95
The need for population health management (PHM) in this country has never been greater. Medical advances have improved Americans' longevity, but longer lives are not necessarily healthier lives. Nearly one-half of Americans report at least one lifest
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a5edf857d24dedcfcd6b0f8b7db645a2
https://doi.org/10.1097/00115514-201503000-00004
https://doi.org/10.1097/00115514-201503000-00004
Publikováno v:
Patient Experience Journal. 1:46-52
Improving the quality of the patient experience has become an imperative for healthcare organizations. Val payment models include patient perception data, and a negative experience can impact an organization’s finances. Sustainable improvement requ
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9ed2312c8cde61568b5c52a7c976d7fb
https://doi.org/10.35680/2372-0247.1040
https://doi.org/10.35680/2372-0247.1040
Publikováno v:
Patient Experience Journal. 1:56-60
The doctor’s interpersonal skills are arguably the most important to clinical outcome and patient experience. A peer facilitated, communication skills-building course for physicians has been provided twice annually since its inception in 2004. The
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0d199bfbc0a09d68c0bdfd36180c040b
https://doi.org/10.35680/2372-0247.1009
https://doi.org/10.35680/2372-0247.1009
Autor:
Frederick D. Edwards, Leonard L. Berry, Jon T. Nordrum, Richard J. Caselli, Denise M. Kennedy
Publikováno v:
American Journal of Medical Quality. 30:45-51
A framework for improving health care service quality was implemented at a 12-provider family medicine practice in 2010. A national patient satisfaction research vendor conducted weekly telephone surveys of 840 patients served by that practice: 280 p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::3bcc939178b5e4bad0109cd13bf2fecb
https://doi.org/10.1177/1062860613518093
https://doi.org/10.1177/1062860613518093
Autor:
Jon T, Nordrum, Denise M, Kennedy
Publikováno v:
Family practice management. 23(3)
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=pmid________::4cad5f30045f0588ba1829e3b0b68eff
https://pubmed.ncbi.nlm.nih.gov/27176097
https://pubmed.ncbi.nlm.nih.gov/27176097
Publikováno v:
Journal of Healthcare Management. 56:385-402
A data-driven, comprehensive model for improving service and creating long-term value was developed and implemented at Mayo Clinic Arizona (MCA). Healthcare organizations can use this model to prepare for value-based purchasing, a payment system in w
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fb9de15039b344592948939ef7f03281
https://doi.org/10.1097/00115514-201111000-00007
https://doi.org/10.1097/00115514-201111000-00007