Zobrazeno 1 - 10
of 88
pro vyhledávání: '"Denise Dumke de Medeiros"'
Autor:
Djalma Silva Guimaraes Junior, Fagner José Coutinho de Melo, Carlos Henrique Michels de Sant’anna, Larissa de Arruda Xavier, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 21, Iss 2 (2024)
Goal: This paper aims to identify the dimensions that impact the perception of the quality of Brazilian air services in the eyes of customers, using a questionnaire based on the SERVPERF model adapted for the service studied as a data collection inst
Externí odkaz:
https://doaj.org/article/dc24c81c5d01466dbb343b0d94d997ca
Autor:
Eduardo Oenning, Dr., Lucas de Oliveira, Fagner de Melo, Larissa Xavier, Denise Dumke de Medeiros, Dr.
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 17, Iss 4 (2020)
Goal: The main objective of this study was to evaluate the preference structure for MSS certifications in a Brazilian supply chain. Design/methodology/approach: To form the set of attributes, five MSS were selected that certify companies in the Br
Externí odkaz:
https://doaj.org/article/8bc75bc2fe2140d7b6fde82eb5055d09
Autor:
Suzana Carla Nunes Lins Espíndola, André Philippi Gonzaga de Albuquerque, Larissa de Arruda Xavier, Fagner José Coutinho de Melo, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 16, Iss 4 (2019)
Goal: The goal of this research is to propose a system for the implementation of the standardization of processes, and for their continuous improvement and optimization in the administrative area of companies. Design / Methodology / Approach: A sy
Externí odkaz:
https://doaj.org/article/1f374292afa44059a586ea2bb70efa18
Autor:
Taciana de Barros Jerônimo, Fagner José Coutinho de Melo, Joás Tomaz de Aquino, André Philippi Gonzaga de Albuquerque, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 15, Iss 1 (2018)
This article aims to analyze the characteristics of a community of practice focused on the quality of management decision making in a company in the metallurgical industry, which is a company of cutting and bending steel for construction. Quality man
Externí odkaz:
https://doaj.org/article/866ceb4d4c254f8fad8d9a6f7ca9b73d
Autor:
Natália de Almeida Ferraz, Fagner José Coutinho de Melo, Taciana de Barros Jerônimo, André Philippi Gonzaga de Albuquerque, Denise Dumke de Medeiros
Publikováno v:
Revista Brasileira de Pesquisa em Turismo, Vol 12, Iss 1 (2018)
The justified purpose of the theme: The number of companies in the service sector has been increasing steadily in recent years. At the same time, consumers are increasingly demanding quality of services offered by the various providers in the market.
Externí odkaz:
https://doaj.org/article/7f81824da17f4394a66de698fa770342
Autor:
Larissa Maria Argollo de Arruda Falcão, Taciana de Barros Jerônimo, Fagner José Coutinho de Melo, Joas Tomaz de Aquino, Denise Dumke de Medeiros
Publikováno v:
Brazilian Journal of Operations & Production Management, Vol 14, Iss 1 (2017)
This paper use SERVQUAL measure for assessingthe quality of the administrative services in a large mall,located in Brazil, seen from the point of view of the currentservice providers. A questionnaire was used to interview 68service companies, and 5 C
Externí odkaz:
https://doaj.org/article/e00bf8aeafe14d20a42e76604782c4e2
Publikováno v:
Gestão & Produção, Vol 13, Iss 3, Pp 411-422 (2006)
O programa de Produção Mais Limpa tem sido aplicado com sucesso na indústria manufatureira, entretanto, esta ferramenta está longe de ser adotada por empresas de prestação de serviço. Este artigo tem como principal contribuição caracterizar
Externí odkaz:
https://doaj.org/article/e3118d26f9174e05966247302de30ca0
Publikováno v:
Revista Produção Online, Vol 3, Iss 4 (2003)
Um Sistema de Gestão Ambiental permite que uma organização controle permanentemente os efeitos do processo produtivo no meio ambiente. No Brasil, a adoção desse novo gerenciamento ambiental ainda encontra certa resistência por parte das empresa
Externí odkaz:
https://doaj.org/article/97261938e3d14d4c84800b3b31774d2f
Autor:
Djalma Silva Guimarães Júnior, Eduardo José Oenning Soares, Denise Dumke de Medeiros, Gileno Ferraz Júnior
Publikováno v:
Saúde em Debate, Vol 41, Iss 114, Pp 899-906
RESUMO Este artigo investiga o perfil de uso inadequado em serviços de saúde pública no Brasil, através da análise das características do usuário e das circunstâncias de atendimento de usuários de call centers. São utilizadas informações
Externí odkaz:
https://doaj.org/article/090e1937519c44f0840846c66367d1aa
Publikováno v:
Revista Brasileira de Ciências Policiais. 13:235-263
O presente trabalho tem por objetivo apresentar o conceito de Análise Transacional e sua possível aplicação na avaliação da motivação e do ambiente de trabalho com ênfase no serviço público e mais especificamente na esfera policial. Nesse