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Autor:
Delimoges, Arnaud, Moussier, Pascal, Bela Dias, Ana, Merida, Carlos, Bernardi, Sergio, Prangov, Georgi, Kwiecien, Agnieszka
Service Level Agreements (SLAs) are of fundamental value for all organisations that provide services to users. SLAs record a common understanding about services, priorities, responsibilities, guarantees, and warranties of the services provided. This
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::671a2b73a6f4fe18cfad2b0072aee9b7
