Výsledky vyhledávání - "Delamare Catherine"

Akademický článek

Challenges, solutions and lessons learnt in 7 years of Service Management at CERN

Autor: Martín Clavo David, Brugger Barbara, Cremel Nicole, Delamare Catherine, Fernandez Gonzalez Isabel, Lienard Eric, Martens Reinoud, Moller Mats, Salter Wayne, Toteva Zhechka, Van der Vossen Olaf

Publikováno v: EPJ Web of Conferences, Vol 214, p 08003 (2019)

CERN has been using ITIL Service Management methodologies and ServiceNow since early 2011. Initially a joint project between just the Information Technology and the General Services Departments, now most of CERN is using this common methodology and t

Externí odkaz: https://doaj.org/article/fa0ec2a4971f4d2eb06ab595d3327016

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Akademický článek

IT Service Management at CERN: Data Centre and Service monitoring and status

Autor: Martín Clavo David, Cremel Nicole, Delamare Catherine, Garcia Cuervo Jorge, Moller Mats, Salter Wayne, Toteva Zhechka

Publikováno v: EPJ Web of Conferences, Vol 214, p 08021 (2019)

The Information Technology department at CERN has been using ITIL Service Management methodologies [1] and ServiceNow since early 2011. In recent years, several developments have been accomplished regarding the data centre and service monitoring, as

Externí odkaz: https://doaj.org/article/280f61a93a0b44279b7d41a133f45e2d

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