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pro vyhledávání: '"Dean Feller"'
Autor:
Dean Feller, Kenneth Janz
Publikováno v:
SIGUCCS
Information technology organizations in higher education look to customer satisfaction surveys or help desk software tracking data such as number of tickets resolved to measure effectiveness of help desk operations. While that is an excellent startin
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::267bed67c42265d3cd2f0dd2fbce9f55
https://doi.org/10.1145/2070364.2070375
https://doi.org/10.1145/2070364.2070375
