Zobrazeno 1 - 2
of 2
pro vyhledávání: '"David X.H. Wo"'
Autor:
Jacqueline A-M. Coyle-Shapiro, Rashi Dhensa-Kahlon, Sally Maitlis, Tammy D. Allen, Maureen L. Ambrose, Todd Bodner, Cody Bradley, Marilla Kingsley, Ellen Ernst Kossek, Anthony Misisco, Matthew Piszczek, Benjamin R. Pratt, Adam C. Stoverink, Jake Telkamp, David X.H. Wo
Publikováno v:
Academy of Management Proceedings. 2022
Autor:
David X.H. Wo, Alicia A. Grandey
Publikováno v:
Academy of Management Proceedings. 2014:13599
Four papers in our symposium examine the moderating and mediating effects of the negative impact of customer misbehavior, explore cases in which customer misbehavior may lead to positive reactions,...